Good morning
IT Support
Servicedesk
Your first point of contact for questions or problems — without phone menus or long waiting times.
How a ticket travels here
A report here is not a form that vanishes into a queue. It becomes a ticket with a number you can see, and the engineer who picks it up first establishes what is actually going on: can you still work, and how many people are affected.
Those two questions decide the order — not who shouts loudest. Then you hear where it stands: with us, with a supplier, or done. And at the end you rate us, per ticket.
Short lines, fast solutions
Our servicedesk is your first point of contact for questions or problems. No phone menus or long waiting times. We work with a ticketing system in which reports are picked up and followed up quickly. That way we ensure short lines, fast solutions and a personal approach.
A report comes in by phone, by mail or through the portal and becomes a ticket with an owner straight away. You see the status in the portal, and your monthly invoice shows per ticket how much time went into it. Every closed ticket carries a star rating underneath; we read those scores daily.
Customers with an SLA can use the emergency service outside office hours, through our general number and their own three-digit customer number. The phone keeps ringing until someone picks up. Without an SLA we help you too, in order of arrival within our opening hours.
Want to discuss your IT needs?
Tell us what you are running into. No obligation, and you will speak to the specialist who would actually pick the work up.
Outside office hours? Customers with an SLA reach the emergency service on our general number; keep your three digit customer number to hand.
We are closed right now. We are back on working days from 09:00 to 17:00; mail us and we will pick it up as soon as we are in.