Experience
More than 15 years of behind-the-scenes experience at travel agencies.
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IT travel industry
15+ years of experience with Amadeus, Bewotec and Fadiro
IT travel industry is the complete IT solution for travel organizations. We handle the technology, so you can create unforgettable journeys.
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From the blog · September 4, 2026Innovations within the travel industry: the power of collaboration between SBA and Uniglobe Alliance TravelIn a world where technology is evolving at lightning speed, collaborations focused on innovation are essential to providing customers with the best possible experience. At SBA,…PageCustomer PortalYou set the employee to active. At that same moment the portal creates the account, the mailbox, the groups, the MFA and the licence. No ticket,…PageCustomer story — Rotterdamse ZakenA growing network calls for a solid foundation: a custom CRM system for Rotterdamse Zaken.
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We take care of the technology, you make the trip unforgettable
With over 15 years of behind-the-scenes experience at travel companies, we understand your critical processes, systems and data flows. Whether you need support with ticket processing, back office systems such as Amadeus, Bewotec and Fadiro or optimizing the entire booking process – we’re ready to help.
With us by your side, you can fully focus on creating unforgettable travel experiences while we take care of an efficient IT environment.
Depth — because you read attentively
Those backoffice systems are not names on a list: we spent years working inside them. Amadeus for bookings and fares, Bewotec and Fadiro for the administration behind them, and the interfaces where things go wrong between those systems when nobody is watching. Knowing the data flows also means seeing where time leaks away: retyping between systems, the audit file assembled by hand, the report rebuilt every Monday.
Exactly in those places we build web applications and integrations, so the data exists once and is right everywhere.
From travel request to quote
Our AI module does not hang beside the work but sits inside it: it reads the request the way an experienced colleague would, looks up fares and times in the backoffice system and turns the result into a quote in your own house style and tone of voice.
The employee remains the final check — but checks a finished product instead of spending two hours building a draft. Everything the module does is recorded, so the audit files are right by themselves.
How a day at the service desk changes
The same customer request, two ways of working. The times come from travel organizations where this module runs.
Request comes in
Traditionally an employee reads the mail and extracts the request: fifteen minutes. The AI summarises the message and pulls out the essence: five seconds.
Drafting the quote
Traditionally the employee searches Amadeus for fitting fares and times and then works out a quote: one to two hours. The AI looks up the same and automatically turns it into a quote in your house style: fifteen seconds.
Check and send
Traditionally the employee checks the quote and writes an e-mail: half an hour. The AI is trained in your tone of voice and prepares the mail; the employee checks and clicks send: ten seconds.
The difference, side by side
± 2 hrsthe same request, traditionally
± 30 secwith the AI module, human as final check
15+ yrsbehind the scenes at travel organizations
More than just IT support
With our team of in-house developers, we build custom web applications for data analysis, customer reporting, and audit file management. We’ve also developed an AI module that we build into your entire ticket handling process and connect it to platforms such as Amadeus. This way, customer requests are processed very quickly, freeing up your colleagues to focus on more complex requests.
For example, what does that look like for the service desk?
A customer request arrives via the inbox.
Traditional method: The employee reads the email and extracts the request for themselves (15 minutes).
New way of working (AI): The AI immediately summarizes the message and extracts the essence of the request. (5 seconds)
Handle inquiry and prepare quotation
Traditional method: An employee searches for suitable prices and times in Amadeus, for example. Then a quote must be prepared (1-2 hours).
New way of working (AI): AI also searches for suitable prices and times and automatically processes this into a clear quotation in your corporate style (15 seconds)
Control and contact
Traditional method: The employee checks the quotation, prepares an email and sends it to the customer (30 minutes)
New way of working (AI): The AI is trained in your writing style and can therefore easily compose an email that includes the quote. The employee then only has to click send (10 seconds).
The difference
- Traditional: +/- 2 hours
- With AI: +/- 30 seconds
Experience
More than 15 years of behind-the-scenes experience at travel agencies.
Web applications
Custom web applications for data analysis, customer reports and audit files.
Copilot (AI)
Directly applicable AI module focused on your own workflow.
Want to talk through your IT challenge?
Web applications
Custom web applications for data analysis, customer reports and audit files.
Copilot (AI)
Directly applicable AI module focused on your own workflow.
IT for the travel industry, for our customers
For KLM we developed an API integration to integrate crew transport payment processes with their back-end system.
At Uniglobe Alliance Travel we provide the entire IT environment. This includes fixed telephony, workstations, Microsoft 365, backups, and we built their complete ticket system.
Together, let’s turn your IT problems into a success story. IT that works for you and supports the growth of your business. Contact us today and discover the possibilities!
Your next step
You're in good company!
Dryffus
Together with Dryffus, we developed an API integration for KLM to integrate crew transport payment processes with their back-end system.
Uniglobe Alliance Travel
At Uniglobe Alliance Travel we supply the entire IT environment. This includes fixed telephony, workstations, Microsoft 365, backups, and we built their complete ticket system.
Rotterdamse Zaken
We developed a CRM system for Rotterdamse Zaken that helps them manage all affiliated partners and track the content they need to develop.
Want to discuss your IT needs?
Tell us what you are running into. No obligation, and you will speak to the specialist who would actually pick the work up.
Quality is paramount to us
For us quality means three things at once: meeting the requirements and expectations of our customers, living up to our own professional standards, and working to established norms and guidelines. That last one is audited every year by an independent party, DNV. Not because a logo looks good, but because it forces us to keep our own agreements on the days when it is busy.
- ISO 9001 — quality management
- Our processes are written down and measured: how a report comes in, who picks it up, what was agreed and what was done. That is why you get the same way of working from us, even when someone else is at the controls.
- ISO/IEC 27001 — information security
- Access, authorisations, logging, backups and incident handling are set up to the standard and audited periodically. On information security and privacy we are deliberately not flexible: there we follow the norm.
- NEN 7510 — care and sensitive data
- The additional Dutch standard for organizations working with health data. If you work in or for healthcare, you do not have to take our way of working on trust: it has been audited.
The certificates are one click away: ISO 9001, ISO/IEC 27001 and NEN 7510 (pdf). If you want to check our margin on hardware, you may have an audit carried out once a year at your own expense.