Good morning
Contact
Would you like to speak to us?
Direct and personal contact about your IT challenges.
Send us a message
Wondering what we could do for your organisation? Tell us below what you are running into. You will hear back from the colleague who actually picks up your question.
Calling is faster
No menu and no receptionist: you speak to a specialist straight away. Available on working days from 09:00 to 17:00.
We will call you
Leave your number and say when it suits you.
A report for the service desk
An outage or a question about your environment? Report it through the service desk: it arrives as a ticket straight away and you can follow its status in the portal.
SBA head office
Antoniuslaan 1E
3341 GA Hendrik-Ido-Ambacht
The coffee is ready. Search Google Maps for our name SBA: the address alone does not always get you here.
How contact with SBA works
Our view of support differs from what has become the standard. No call flow with three menus, no receptionist writing down your problem and no queue until the support department has time for you. You reach the specialist who solves your question.
We are available on working days from 09:00 to 17:00. Customers with an SLA can also use the emergency service outside those hours, through our general number and their own three-digit customer number. The phone keeps ringing until someone picks up, so an urgent report is always handled.
Who you get on the line
We are a team of IT enthusiasts in Hendrik-Ido-Ambacht. Who you speak to depends on your question, but it is always someone who knows your environment.
- An incident or a question about your environment
- The service desk. Your report becomes a ticket straight away, with the status visible in the portal and the time spent back on your monthly invoice.
- An idea, a project or a quote
- A consultant. We start by taking stock of what is there, how it is used and where the bottlenecks are, and only then write a proposal.
- Something that went wrong
- The owner. You may always call us; that is not an exception we make afterwards, but the agreement up front.
Practical questions
Where exactly are you?
Antoniuslaan 1E, 3341 GA Hendrik-Ido-Ambacht – between Dordrecht and Rotterdam, close to the A16. Visiting us? Ring the intercom at 08. On working days we are in from 09:00 to 17:00.
Please note: searching Google Maps for “Antoniuslaan 1E” may not show our address. Search for our name, SBA, instead.
What is the fastest channel?
Calling: 088 340 0047 puts you straight through to a specialist. For a report that is not urgent the support portal or servicedesk@sba.nl works just as well; it becomes a ticket immediately. For a quote or an idea use the form above and you will hear from us within one working day.
Quality is paramount to us
For us quality means three things at once: meeting the requirements and expectations of our customers, living up to our own professional standards, and working to established norms and guidelines. That last one is audited every year by an independent party, DNV. Not because a logo looks good, but because it forces us to keep our own agreements on the days when it is busy.
- ISO 9001 — quality management
- Our processes are written down and measured: how a report comes in, who picks it up, what was agreed and what was done. That is why you get the same way of working from us, even when someone else is at the controls.
- ISO/IEC 27001 — information security
- Access, authorisations, logging, backups and incident handling are set up to the standard and audited periodically. On information security and privacy we are deliberately not flexible: there we follow the norm.
- NEN 7510 — care and sensitive data
- The additional Dutch standard for organizations working with health data. If you work in or for healthcare, you do not have to take our way of working on trust: it has been audited.
The certificates are one click away: ISO 9001, ISO/IEC 27001 and NEN 7510 (pdf). If you want to check our margin on hardware, you may have an audit carried out once a year at your own expense.