Insight and overview in one system

A growing network calls for a solid foundation: a custom CRM system for Rotterdamse Zaken.

A CRM system for Rotterdamse Zaken

Rotterdamse Zaken works with a network of over 140 partners. They organize events, create content, and connect Rotterdam entrepreneurs. The need for structure grew alongside the number of partners. With a custom-developed CRM system, Rotterdamse Zaken gained a central location where these relationships, activities, and communications are clearly summarized.

A growing network requires a solid foundation

Rotterdamse Zaken is a (networking) platform where entrepreneurs, partners, and organizations connect. With dozens of events annually and a constant stream of content such as articles, interviews, and videos, managing information became increasingly complex. External tools, disconnected documents, and fragmented notes were wasting time and limiting overall control. The organization sought a solution that could grow with their ambitions and offer sufficient peace of mind and clarity for a professional partner network.

Custom CRM for Rotterdamse Zaken

In collaboration with SBA, a CRM system was developed that perfectly aligns with Rotterdamse Zaken’s way of working. The system brings together partners, contact moments, events, and content in a clear dashboard. Each partner has its own profile, linked to relevant activities and publications. This provides not only an overview but also a complete picture of each partner’s engagement.

The CRM system also helps Rotterdamse Zaken map out its contracts: agreements, terms and the related details are recorded per partner. That gives them a firmer grip on contractual obligations and makes the relevant information easy to find.

Building a solid foundation together

The collaboration with Rotterdamse Zaken was characterized by short lines of communication and collaborative brainstorming sessions. By carefully listening to daily practices, a system was developed that does exactly what it’s supposed to. The CRM now forms the foundation for further professionalizing their partner network.

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Quality is paramount to us

For us quality means three things at once: meeting the requirements and expectations of our customers, living up to our own professional standards, and working to established norms and guidelines. That last one is audited every year by an independent party, DNV. Not because a logo looks good, but because it forces us to keep our own agreements on the days when it is busy.

ISO 9001 — quality management: Our processes are written down and measured: how a report comes in, who picks it up, what was agreed and what was done. That is why you get the same way of working from us, even when someone else is at the controls.
ISO/IEC 27001 — information security: Access, authorisations, logging, backups and incident handling are set up to the standard and audited periodically. On information security and privacy we are deliberately not flexible: there we follow the norm.
NEN 7510 — care and sensitive data: The additional Dutch standard for organizations working with health data. If you work in or for healthcare, you do not have to take our way of working on trust: it has been audited.

The certificates are one click away: ISO 9001, ISO/IEC 27001 and NEN 7510 (pdf). If you want to check our margin on hardware, you may have an audit carried out once a year at your own expense.

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